Auteur/autrice : motrabenin

20 Contact Center AI Use Cases to TransformAgentand Customer Experiences Generative AI in Customer Experience: The 11 Most Implemented Use Cases As such, the technology removes the burden that traditionally impacts agents and has proven effective in lowering contact center burnout rates. As a result, its customers can be more self-sufficient, minimizing IT involvement in day-to-day maintenance and support. Additionally,…

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